Update - We have switched the network to a backup device.
Jul 10, 00:36 HKT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 00:34 HKT
Scheduled - Our upstream operator informed us that they will perform network equipment maintenance.

During the maintenance period, the China Telecom network will be unavailable.

Mainland China BGP network and Tencent Cloud will not be affected.

About This Site

rixCloud provides performance and security to our clients via its intelligent global network. This is the system status for the rixCloud Services.

User Interface ? Operational
90 days ago
99.85 % uptime
Today
rixCloud.com Operational
90 days ago
100.0 % uptime
Today
Managment Portal Operational
90 days ago
99.46 % uptime
Today
Business License Dashboard Operational
90 days ago
100.0 % uptime
Today
Knowledge Base Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
99.66 % uptime
Today
Telegram bot Operational
90 days ago
100.0 % uptime
Today
Mail Delivery Operational
90 days ago
100.0 % uptime
Today
Transactional Mail Delivery Service - Postmark Operational
90 days ago
100.0 % uptime
Today
Primary Mail Delivery Service - Mandrill Operational
90 days ago
100.0 % uptime
Today
Relay Service Under Maintenance
90 days ago
99.98 % uptime
Today
Standard BGP Endpoints Under Maintenance
90 days ago
99.97 % uptime
Today
BGP Endpoints Under Maintenance
90 days ago
99.97 % uptime
Today
Premium BGP Endpoints Operational
90 days ago
100.0 % uptime
Today
Optimized Endpoints Operational
90 days ago
100.0 % uptime
Today
Anycast Endpoint Operational
Mithril Anycast Endpoint Operational
Relay Infrastructure Under Maintenance
90 days ago
99.95 % uptime
Today
Relay Service Internal API Operational
90 days ago
99.83 % uptime
Today
CN - HK IEPL ? Operational
90 days ago
100.0 % uptime
Today
Global Anycast with IEPL ? Operational
90 days ago
100.0 % uptime
Today
Beijing, China ? Operational
Guangzhou, China ? Operational
Shanghai, China ? Operational
Dongguan, China ? Under Maintenance
Hong Kong, China ? Operational
Taiwan, China ? Operational
Japan ? Operational
United States ? Operational
United Kingdom ? Operational
Singapore ? Operational
South Korea ? Operational
Amsterdam, the Netherlands ? Operational
90 days ago
100.0 % uptime
Today
Frankfurt, Germany ? Operational
Datacenter Operational
90 days ago
100.0 % uptime
Today
DGM01 ? Operational
90 days ago
100.0 % uptime
Today
SHA01 ? Operational
90 days ago
100.0 % uptime
Today
HKG01 ? Operational
90 days ago
100.0 % uptime
Today
TYO01 ? Operational
90 days ago
100.0 % uptime
Today
SIN01 ? Operational
90 days ago
100.0 % uptime
Today
TPE01 ? Operational
90 days ago
100.0 % uptime
Today
ICN01 ? Operational
90 days ago
100.0 % uptime
Today
SEA01 ? Operational
90 days ago
100.0 % uptime
Today
LAX01 ? Operational
90 days ago
100.0 % uptime
Today
FMT01 ? Operational
90 days ago
100.0 % uptime
Today
FRA01 ? Operational
90 days ago
100.0 % uptime
Today
NYC01 ? Operational
90 days ago
100.0 % uptime
Today
AMS01 Operational
90 days ago
100.0 % uptime
Today
SAO01 Operational
90 days ago
100.0 % uptime
Today
Telegram Operational
90 days ago
99.97 % uptime
Today
Telegram DC1 (The British Virgin Islands) Operational
90 days ago
99.95 % uptime
Today
Telegram DC4 (Amsterdam) Operational
90 days ago
99.97 % uptime
Today
Telegram DC5 (Singapore) Operational
90 days ago
99.99 % uptime
Today
3rd-party Service Operational
Cloudflare Hong Kong, Hong Kong - (HKG) Operational
Cloudflare Macau, Macau - (MFM) Operational
Cloudflare Taipei, Taiwan - (TPE) Operational
Cloudflare Osaka, Japan - (KIX) Operational
Cloudflare Tokyo, Japan - (NRT) Operational
Cloudflare Seoul, South Korea - (ICN) Operational
Cloudflare Los Angeles, CA, United States - (LAX) Operational
Cloudflare San Jose, CA, United States - (SJC) Operational
Cloudflare Singapore, Singapore - (SIN) Operational
Cloudflare Tallinn, Estonia - (TLL) Operational
Cloudflare Edinburgh, United Kingdom - (EDI) Operational
Cloudflare London, United Kingdom - (LHR) Operational
Cloudflare Manchester, United Kingdom - (MAN) Operational
Telegram API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Tickets Waiting Status ?
Fetching
Time to Inbox - Outlook
Fetching
Time to Inbox - Gmail
Fetching
Time to Inbox - Apple
Fetching
Time to Inbox - Yahoo!
Fetching
Time to Inbox - AOL
Fetching
Telegram DC5 Response Time ?
Fetching
Telegram API Response Time ?
Fetching
Past Incidents
Jul 10, 2020
Completed - The scheduled maintenance has been completed.
Jul 10, 00:01 HKT
Verifying - Verification is currently underway for the maintenance items.
Jul 9, 23:50 HKT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 23:45 HKT
Scheduled - Since we have accumulated enough kernel updates, some of these kernel updates cannot be achieved through hot kernel patching, so we must restart the server cluster used to provide the Web Interface.

Some services will not be available during maintenance, but some Serverless-based services can still be used.
Jul 9, 14:10 HKT
Jul 9, 2020
Resolved - We would like to sincerely apologize for the connectivity outage that occurred on Thursday, the 9th of July 2020 in our Tokyo data center.

Date: July 9, 2020
Time: from 06:50 p.m. to 07:04 p.m., Tokyo local time

The RIB Daemon malfunction caused all BGP sessions in Tokyo to drop temporarily. Their reset and recalculation caused a loss of connectivity for approximately 14 minutes. The fix has been put in place and service is back to normal.
Jul 9, 17:50 HKT
Jul 8, 2020

No incidents reported.

Jul 7, 2020

No incidents reported.

Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020

No incidents reported.

Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.